Privacy policy

General Terms and Rates
RELAIS CORTE DEI TURCHI – CIN IT040018B4A9NCXNN7 – LE STANZE DI CORTE – CIN IT040018B4DW9DZAAV – RESIDENZA CORTE DEI TURCHI – CIN IT040018B49I4H6J2C
Rental of private rooms with breakfast (Room & Breakfast) and tourist apartments, operated as a business.
Between Corte dei Turchi srl, the company managing the above accommodation facilities, as Lessor, and the booking holder indicated in the reference section of this reservation, as Guest/Tenant, the following general terms and rates for accommodation are agreed.
General Terms
1) Duration (check-in and check-out times)
The rental shall start at check-in, which takes place from 2:00 pm on the day of arrival, and shall end at check-out, which must take place no later than 10:00 am on the day of departure, unless an extension is agreed in writing in advance between the parties.
At check-in, the Lessor and the persons indicated in the booking must present a valid identity document in order to comply with Article 109 of the Italian Consolidated Public Security Act (T.U.L.P.S.).
2) Rates and cancellation penalties
In the event of a booking subject to the “standard” rate, the Guest/Tenant may cancel free of charge (right of withdrawal) up to 5 days before the start date of the rental (check-in), by sending an e-mail to [email protected]. Proof of receipt of the notice of withdrawal shall be the responsibility of the Guest/Tenant.
After the above term has expired, the Guest/Tenant, even in the event of cancellation (withdrawal), shall be required to pay Corte dei Turchi srl, as penalty (forfeitable deposit), the full amount agreed for the stay.
In the event of a booking subject to a “non-refundable” rate, the Guest/Tenant, even if the booking is cancelled, shall in any case be required to pay Corte dei Turchi srl the full amount agreed, as penalty (forfeitable deposit).
3) Rent
The rent is agreed according to the selected rate for the contractual duration of the stay and must be paid in full, in legal tender, by the Guest/Tenant to Corte dei Turchi srl upon confirmation of the booking, as further specified below. Any services not included in the booking terms, if requested, must be settled separately by the check-out date.
4) Deposit / advance payment
According to the terms set out in Article 2, at the time of booking the Guest/Tenant must pay in full the total price accepted for the booked services, as a deposit which, at check-out, will be converted into an advance payment against any additional services provided, or into the final balance if no additional services are provided. At check-out, an electronic invoice will be issued for the final balance of the stay.
For stays booked with the “Standard” rate: full payment must be made no later than 5 days before check-in.
For stays booked with the “Non-refundable” rate: full payment must be made at the time the booking is confirmed.
5) Tourist tax
The Guest/Tenant must pay Corte dei Turchi srl the amount of the tourist tax, if applied by the Municipality of Longiano. The amount will be communicated by Corte dei Turchi srl and must be paid by the check-in date.
6) Guest/Tenant default
In the event of withdrawal beyond the terms set out in clause 2) and/or in the event of no-show, Corte dei Turchi srl shall retain the amount paid as a confirmatory deposit, without prejudice to the right of Corte dei Turchi srl to claim compensation for any further damages suffered and to be suffered.
In the event of early check-out, Corte dei Turchi srl is entitled to payment of the amount agreed for the entire stay, unless different subsequent agreements are made between the parties.
7) Use of the rented premises
By entering into this agreement, the Guest/Tenant declares that the rented premises (rooms and apartments) will be used, for the entire duration of the stay, exclusively by the Guest/Tenant and the persons indicated at the time of booking, after providing valid identity documents as required under Article 109 of the T.U.L.P.S.
Access to rooms and apartments by persons not identified and not included in the booking is forbidden.
Small pets are allowed only if well-behaved and only if previously agreed between the parties and upon payment of the relevant extra charge.
It is forbidden to leave admitted pets unattended in the rented premises in the absence of the Guest/Tenant or other authorised guests.
8) Prohibition of subletting and loan for use
The Guest/Tenant is expressly forbidden to sublet or lend for use (in whole or in part) the rented premises (rooms and/or apartments), under penalty of automatic termination of the agreement (Article 1456 Italian Civil Code).
9) Prohibition of changing the use of the rented premises
The Guest/Tenant is expressly forbidden to change, in whole or in part, the agreed use of the rented premises and/or to make alterations, and is also forbidden to assign, in whole or in part, this rental agreement to third parties.
10) No-smoking policy and compliance with the House Rules adopted by Corte dei Turchi for guests
The Guest/Tenant undertakes to comply with the House Rules available inside the rented premises and acknowledges the absolute prohibition of smoking in all indoor areas. Smoking is permitted only in the outdoor areas expressly indicated by the House Rules.
11) Guest/Tenant liability
The Guest/Tenant is fully responsible for the custody of the rented premises and their contents from check-in and shall compensate any damages caused, including costs arising from failure to comply with the House Rules and the no-smoking policy.
12) Express termination clause
Violation of one or more of the prohibitions set out in this agreement constitutes a serious breach of the Guest/Tenant’s contractual obligations and results in immediate termination of the agreement by operation of law, with the Guest/Tenant expressly waiving any right to the return of sums already paid and any claim for compensation, and with the obligation to compensate the Lessor, Corte dei Turchi srl, for all damages suffered and to be suffered.
13) Lessor’s liability
Pursuant to Articles 1783 et seq. of the Italian Civil Code, the Lessor is liable for deterioration, destruction or theft of items brought into the rented premises by the Guest/Tenant. Liability is limited to the value of the item damaged, stolen or destroyed, up to a maximum equivalent to one hundred (100) times the daily price of the accommodation.
14) Communication of guests’ details pursuant to Article 109 T.U.L.P.S.
In order to comply with general duties of fairness and transparency and with the specific obligations regarding registration and communication to the Police Authorities of guests’ personal details required under Article 109 T.U.L.P.S., the Guest/Tenant shall provide Corte dei Turchi srl, by check-in, with suitable identity documents for all guests who will stay in the apartments and/or rooms, before allowing them access.
15) Personal data disclosure
The Guest/Tenant expressly authorises Corte dei Turchi srl to provide their personal data to the Public Security Authorities for the communications referred to in Article 13, and to third-party operators/suppliers of services necessary for management and compliance related to the rental relationship or otherwise connected to it, pursuant to Regulation (EU) 679 of 2026 and Italian Legislative Decree 196/2003, as amended.
16) Jurisdiction
The parties agree that for any present or future dispute arising from this agreement, or directly/indirectly connected to it, the competent court shall be the Court of Forlì.
17) Applicable law
For all matters not provided for herein, the parties refer exclusively to the provisions of the Italian Civil Code, the applicable legislation on rentals, and local practice.

PRIVACY POLICY pursuant to EU Regulation 2016/679 (GDPR)
Dear Customer, we wish to inform you, pursuant to EU Regulation 2016/679 (GDPR), that the processing of your personal data, as well as those of your family/group, reported in the "registration form of the guests' details" will be carried out with correctness, lawfulness, and transparency, protecting your privacy and your rights. Corte dei Turchi srl will handle the processing and storage of data, also with the aid of IT tools, for the following purposes:
1. to fulfill the obligation provided for by art. 109 of R.D. June 18, 1931, n. 773, and subsequent amendments, which requires us to register and communicate the details of the guests to the local public security authority; all collected data will be transferred via Web to the competent Police Headquarters (Questura), in the manner set out in art. 3 of the Ministerial Decree of December 11, 2000;
2. to fulfill current accounting and tax obligations; all collected data will be transferred via Web to: Kross Booking – Fatture Incloud;
3. to carry out the function of receiving messages and telephone calls addressed to you;
4. to speed up registration procedures in the event of your subsequent stays at our facility;
5. to send periodic documentation to your home regarding updates on rates and offers practiced by us.
We also wish to inform you that providing your personal details, as well as those of your family/group, is mandatory for the fulfillments referred to in points 1 and 2, and any refusal to provide them will make it impossible for us to accommodate you in our facility. If you want the processing referred to in points 3, 4, and 5 to be carried out, you must instead provide us with your explicit consent by signing the declaration reported below.
For any further information, and to exercise the rights recognized to you by the European regulation, you can contact the Data Controller: Corte dei Turchi Srl. Data Processor: Sirotti Massimo.
Data processing: The collected data will be entered into a computer database using the Ross1000 procedure and processed in accordance with the principles of the GDPR ; said database/archive resides at the Emilia-Romagna Region (Province of Forlì-Cesena). The Data Processor guarantees that any personal data are stored in a non-readable form and that the only form of processing of the aforementioned data by subjects other than the Controller is storage. For any information concerning the processing and storage of personal data, the DPO of the Emilia-Romagna Region can be consulted at the address: [email protected].

Consent art. 1 & 2 (mandatory) Signature

Consent art. 3, 4 & 5 (optional) Signature